Enuit seeks to hire a CTRM Application Support Analyst.
As a CTRM Application Support Analyst, you will participate as a team member or as an individual to provide technical support service for the software product to our customers throughout the globe.
Description of the Opportunity:
Contribute in initial product implementation, additional enhancement, and/or integration projects for Enuit clients in installing, configuring, testing and supporting such projects either onsite or remotely.
Provide Entrade technical support to clients.
Provide Entrade pre-sales support/demo/presentation to prospects and training to the clients.
Design business processes that match client requirements and that are easily configured in Entrade, communicate objectives, and deliver the solution in an efficient manner to the client.
Resolve issues and perform troubleshooting.
Communicate with client to understand desired results and assist in the design and testing of user acceptance test cases to validate project delivery.
Provide system and project documentation to the client.
Ensure clear communication to development, technical and support resources, and with project management skills to assist in managing deliverables and expectations.
Track support related issues and escalate to higher management for resolution if necessary.
Qualifications for consideration:
Minimum of bachelor’s degree in Business, Management Information Systems, Computer Science/Engineering or related field
One to two year’s experience related to database administration and design, .NET, C# and SQL is desirable.
A self-starter with proven troubleshooting skills, analytical skills with acute attention to details.
Resourceful and detail-oriented team player with great learning skills
Excellent oral and written communication skills, presentation skills and the ability to train others.
Ability to write and analyze SQL queries.
Some background in C# or other similar object-oriented programming languages
Familiar with common software development methodologies (Waterfall, Agile, etc)
Traveling may be required occasionally
Background in React.js or other similar front-end JavaScript frameworks will be an added advantage
Some commodity/energy trading industry knowledge will be an added advantage
Candidates without experience but with a solid technical foundation are welcome to apply
Monthly Salary Range: SGD $5,000-7,000
Apply for this position by sending your update resume to: elaine.tan@enuit.com
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